Refund and Cancellation Policy

At Whole Nutrition, we stand by the quality, transparency, and integrity of every product we create.
Our goal is to ensure you have a smooth and satisfying experience from order to delivery.
However, if something doesn’t go as planned, here’s how our Refund & Cancellation Policy works:

1. Order Cancellation

Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
Once the product is dispatched, cancellation requests cannot be accepted.
To cancel an order, please contact our support team immediately at contact@wholenutrition.in with your order number and reason for cancellation.
Refunds (if applicable) for cancelled orders will be processed within 5–7 business days back to your original payment method.

2. Return & Replacement Policy

Because we deal in nutrition and consumable products, safety and hygiene are our top priorities.
Hence, we do not accept returns once a product is opened, used, or tampered with.

However, we happily offer a replacement in the following cases:

You received a damaged or leaked product
You received the wrong item or flavor
Your package is missing an item

To be eligible for a replacement:

Raise a request within 48 hours of delivery
Share clear photos/videos of the damaged or incorrect product and the outer packaging
Email us at support@wholenutrition.in with your order ID, description of the issue, and attachments

Our team will verify and send a replacement within 7–10 working days after approval.

3. Refunds (If Applicable)

Refunds are applicable only:

For cancelled orders (before dispatch)
For damaged/incorrect products where replacement isn’t possible

Once approved, refunds will be initiated to your original payment source and may take 5–7 business days to reflect.

4. Cashback Policy

Cashback offers (if any) are valid only on orders with a minimum cart value of ₹600 or above.
Cashback will be processed only after successful delivery of the order.
Cashback is not applicable on cancelled orders, fully refunded orders, or orders returned due to customer error.
Cashback offers cannot be combined with certain promotions unless explicitly mentioned.
The cashback amount and mode of credit (wallet/bank/UPI) will be as per the offer terms communicated at the time of purchase.

5. Exceptions

We do not offer refunds or replacements for:

Opened or partially used products
Damage caused by improper handling after delivery
Products purchased during sale or promotional offers
Products bought from unauthorized resellers or third-party marketplaces

5. Need Help?

Our customer care team is here to assist you with honesty and transparency — just the way we make our products.

📩 Email: Contat@wholenutrition.in
📞 Phone/WhatsApp: +91 [9886638352]
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM

Team Whole Nutrition
Where Science Meets Soul